How to Request Data Deletion

Before requesting data deletion, disconnect your social media accounts:

1. Log into your SnapMarket account
2. Navigate to Settings → Connected Accounts
3. Click "Disconnect" next to each connected Instagram and Facebook account
4. Confirm the disconnection for each account

This ensures SnapMarket no longer has access to your social media accounts and stops all automated posting and data collection.

Send a data deletion request to our admin team:

Include your account email, business name, and a clear request for data deletion. We will process your request within 30 days and send you a confirmation email.

You can use this template for your deletion request:

Subject: Data Deletion Request

Dear SnapMarket Team,

I am requesting the complete deletion of my account and all associated data from SnapMarket.

Account Details:
- Email: [your-email@example.com]
- Business Name: [your-business-name]
- Account Created: [approximate-date]

Please confirm:
1. Deletion of all personal and business information
2. Removal of all social media content and analytics data
3. Deletion of all scheduled posts and drafts
4. Cancellation of any active subscriptions

I understand this action is permanent and cannot be undone.

Thank you,
[Your Name]

Replace the bracketed placeholders with your actual information before sending.

When you request data deletion, we will remove:

• Your account profile and business information
• All scheduled and published post data
• Analytics data and performance reports
• Connected social media account tokens and permissions
• Billing information and payment history
• Support tickets and communication history
• All content drafts and templates
• Team member access and collaboration data

Some data may be retained for legal or operational requirements:

• Transaction records (up to 7 years for tax and accounting purposes)
• Anonymized usage analytics (no personal identifiers)
• Data required for legal compliance or dispute resolution
• Fraud prevention and security logs (anonymized)

This retained data cannot be linked back to your identity and is used only for the specified legal purposes.

Please note that deleting your SnapMarket account does not automatically remove content you've posted to social media platforms. You should also:

• Manually delete posts from Instagram and Facebook if desired
• Revoke SnapMarket's access in each platform's app settings
• Review each platform's own data deletion policies
• Contact Meta directly for their data deletion procedures if needed