Introduction
SnapMarket ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform designed for local and small businesses.
Information We Collect
Personal Information
- Name, email address, and contact information
- Business name and details
- Account credentials and authentication information
- Payment and billing information (processed securely by third-party providers)
Social Media Data
- Instagram and Facebook business profiles and pages you connect
- Posts, comments, and engagement metrics from connected accounts
- Audience demographics and insights from Meta platforms
- Content you create, schedule, or publish through SnapMarket
Usage and Analytics Data
- How you interact with our platform and features
- Device information, IP address, and browser type
- Log files, cookies, and similar tracking technologies
- Performance metrics and analytics data
How We Use Your Information
We use your information to:
- Provide and maintain our social media management services
- Schedule and publish content to your connected social media accounts
- Generate analytics reports and performance insights
- Personalize your experience and improve our platform
- Communicate with you about your account, updates, and support
- Process payments and manage billing
- Comply with legal obligations and protect our rights
Data Storage and Security
Your data is stored securely using industry-standard encryption and security measures. We use:
- Encrypted data transmission (SSL/TLS)
- Secure cloud storage with regular backups
- Access controls and authentication protocols
- Regular security audits and monitoring
Third-Party Services
We work with trusted third-party services to provide our platform:
- Meta APIs: To connect with Instagram and Facebook for content management and analytics
- Analytics Providers: To understand platform usage and improve our services
- Payment Processors: To handle billing and subscription management securely
- Cloud Infrastructure: To host and maintain our platform reliably
Data Sharing
We do not sell your personal information. We may share your information only in these circumstances:
- With social media platforms as necessary to provide our services
- With service providers who assist in operating our platform
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition
Your Rights and Choices
You have the right to:
- Access and review your personal information
- Correct or update inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Disconnect social media accounts at any time
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain some information for legal compliance, fraud prevention, and legitimate business purposes for up to 7 years.
Children's Privacy
SnapMarket is intended for businesses and users 18 years or older. We do not knowingly collect information from children under 13.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification at least 30 days before they take effect.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: lakshmi.snapmarket@gmail.com
- Subject Line: "Privacy Policy Inquiry"
- Response Time: Within 72 hours